Privacy Policy wih69 –
Protection of Your Personal Data

Wih69 ("we", "Platform" or "wih69") is committed to protecting the privacy and security of the personal information of every user who accesses and uses our platform at wih69.onl. This Privacy Policy has been prepared in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and internationally recognised security standards.

We understand that your trust in wih69 depends greatly on how we handle your personal information. That is why we operate with full transparency — we only collect data that is strictly necessary, use it solely for the stated purposes, and never disclose it to unauthorized parties.

This Policy applies to all information collected through the wih69 website, mobile app, customer support systems, promotional programmes and all channels of interaction between you and wih69. By registering or continuing to use the wih69 platform, you consent to the practices described in this Privacy Policy.

Wih69 collects your personal information through several means depending on your interactions with the platform. Generally, the information we collect can be divided into three main categories:

A. Information You Provide Directly

• Full name as shown on your official identification document.
• Date of birth for age verification purposes (you must be 18 years of age or older).
• Email address and mobile number for communication and account security purposes.
• Bank account or e-wallet details to facilitate financial transactions.
• A copy of your identity document (MyKad or passport) during the KYC process.
• Proof of address such as a utility bill or bank statement for identity verification.

B. Information Collected Automatically

• IP address and geographical location data (country and city) when you access the platform.
• Device information including device type, operating system, model, and screen resolution.
• Browser data including type, version and language settings.
• Records of in-platform activity such as games played, session duration, and wagering patterns.
• Log data including access time, pages visited and actions taken.
• Cookie data and device identifiers to recognize unique sessions.

C. Information From Third Parties

• Verification data from recognised third-party KYC service providers.
• Information from payment providers such as transaction status and account verification.
• Fraud prevention data from risk assessment services used by the platform.

Every piece of data collected by wih69 is used for pre-defined and legitimate purposes. We do not process your data for unrelated purposes without obtaining your fresh consent. The following are the primary purposes for which your personal data is used:

• Account Management: To create, verify, and manage your member account, including secure login processes and password resets.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): To verify that you meet the age eligibility requirements and confirm your identity for fraud prevention and legal compliance.
• Platform Security: To detect and prevent fraudulent activity, multi-account usage, system manipulation, and other security threats.
• Service Communications: To send important notifications related to your account, transactions, security updates, and system alerts.
• Customer Support: To enable our support team to assist you more effectively when you contact us.
• Promotions & Bonuses: To ensure promotions are distributed fairly and prevent bonus abuse by ineligible users.
• Platform Improvement: To analyze usage patterns and improve the user experience, platform performance, and game offerings.
• Legal Compliance: To fulfill applicable legal and regulatory obligations, including reporting requirements to relevant authorities.

Wih69 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share certain data with the following parties on a legitimate need basis:

• Payment Providers: Transaction information that must be shared with FPX, DuitNow, TNG eWallet, GrabPay, Boost, and other payment providers to process deposits and withdrawals.
• KYC Provider: Identity verification data is shared with recognised third-party KYC services to authenticate your documents.
• Technology Service Providers: Hosting, cybersecurity, and technical infrastructure providers that support the operation of the wih69 platform — all bound by strict confidentiality agreements.
• Legal Authority: When required by law, court order or official investigation, we will disclose the necessary information to the relevant authorities.
• Fraud Prevention: Required information may be shared with risk assessment and fraud prevention services to protect the platform and its members.

All third parties who receive your personal data from wih69 are required to uphold security and privacy standards equivalent to our own. We periodically review agreements with third-party providers to ensure your data protection remains consistently guaranteed.

Wih69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: To help us understand how users interact with the platform for the purpose of improving the overall experience. Data is collected in aggregate and anonymized form.
• Functional Cookies: To save your preferences such as language, display settings, and login details for a smoother return experience.
• Security Cookies: Used to detect suspicious activity, prevent CSRF attacks and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wih69 platform. For more information on managing cookies, refer to your browser's documentation.

Wih69 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

• 256-bit SSL/TLS data encryption for all communications between the platform and your device.
• Sensitive data stored in databases is encrypted using industry-standard encryption algorithms.
• Multi-layered firewall and intrusion detection system (IDS) monitored 24/7.
• Role-based access control (RBAC) — only authorized personnel with a legitimate work need can access your data.
• Regular security audits and penetration testing conducted by independent experts.
• Two-factor authentication (2FA) is available for all member accounts.
• Tested security incident response procedures are in place to minimise the impact of any data breach.

In the event of any data security breach that may affect your rights and freedoms, wih69 will notify you within the timeframe required by applicable law.

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data processed by wih69. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the wih69 customer support team via 24/7 Live Chat. We may need to verify your identity before processing any personal data requests to ensure the security of your account.

Wih69 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account remains active and for a specified period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the termination of the business relationship in accordance with AML/CFT requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes if required.
• Support Communication Data: Customer support conversation records are retained for 2 years for reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

The wih69 platform may contain links or integrations with third-party services such as payment providers. This Privacy Policy applies only to the wih69 platform and does not cover the privacy practices of any third-party websites or services.

We encourage you to read the Privacy Policy of any third-party services you use alongside the wih69 platform. wih69 is not responsible for the privacy practices or content of those third-party websites.

Wih69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service expansion. Any material changes will be communicated to you via in-platform notification or email to your registered address at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you are welcome to contact the wih69 Privacy and Data Protection team through the following channels:

• Live Chat: 24/7 customer support via the Live Chat button within the wih69 platform.
• Email: [email protected] (response within 1–3 business days).

You may also visit the page FAQ for answers to frequently asked questions about privacy and data security. If you are not satisfied with how we have handled your privacy request, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection.